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Please advised that the last day for order dispatch before the New Year holidays is December 17, 2024. Orders placed after this date will be shipped starting January 2, 2025

Terms of Service

Introduction

When visiting our website, the Terms and Conditions outlined below define our responsibilities to the customer and the customer's responsibilities to us. By placing an order and purchasing products from this website, the customer agrees to these Terms and Conditions.

This website is dedicated to supplying cosmetics, cosmetic fillers, cosmetic devices, and medical devices sourced from bona fide suppliers authorized to provide such products. All our products are sourced from within the EU.

This website is intended for individuals over the age of 18 who possess a registered company authorized to purchase and trade in such products. We cannot sell to individuals. To make purchases, customers must register and open an account.

Obligations of the User

Customers and visitors to this website are not permitted to copy any part of the website or its content, use trademarks, or engage in actions that impair website functionality. Customers must provide required information, such as company details and addresses. Failure to provide accurate information may result in refusal of services. This site is owned by Forever Young Cosmetics UK Ltd.

Availability of the Site

We cannot guarantee 100% uptime of the website. In the rare event of unavailability, we will not be accountable for any losses incurred by customers, such as unprocessed orders.

Placing Orders and Payment

Customers must register an account and provide accurate details, including name, contact information, and company registration numbers. False declarations will void any orders placed. If incorrect addresses are provided, customers remain liable for the full amount of their purchases, and no refunds will be issued once a parcel has shipped. Orders can be canceled within 24 hours of placement. Payments can be made via bank transfer upon request.

Delivery and Returns

Delivery times are estimates and not guaranteed. Customers are advised to insure their shipments. If insurance is not requested, customers assume responsibility for delivery damages or losses. Insurance fees are non-refundable, and claims must follow the shipping company's guidelines.

Returns must conform to our terms and conditions. Customers requesting a return or refund must contact us at info@foreveryoungdepot.com within 24 hours of receiving their delivery, providing details such as the order date, number, and product information. Products must be returned unused and in original packaging. Refunds are not possible for used or damaged products due to safety and hygiene concerns.

Forever Young Cosmetics UK Ltd is not responsible for the transit conditions of shipped products. Damaged items due to incorrect courier handling will not be refunded. Returned products that fail inspection may be destroyed or returned at the customer's expense.

Card Information Security

We do not retain full bank or credit card details. Payment gateways may store payment information, but this is beyond our responsibility or access.

Complaints and Disputes

To file a complaint, contact us at info@foreveryoungdepot.com within 14 days of shipment or delivery. Disputes should first be settled privately before seeking legal recourse.

Liability

We will make reasonable efforts to comply with delivery instructions but cannot guarantee this. Forever Young Cosmetics UK Ltd is absolved of responsibility once an order has been shipped. Customers must ensure they meet all qualifications and permissions to trade or use purchased products. We are not liable for any issues arising from misuse or lack of knowledge regarding the products.

Events Outside of Our Control (Force Majeure)

Forever Young Cosmetics UK Ltd is not liable for conditions beyond our control that result in harm or loss related to purchases.

Privacy Notice

By using our services, customers agree to the collection, use, sharing, storage, and processing of their personal information.