Introduction
When visiting our website, the Terms and Conditions outlined below define our responsibilities to the customer and the customer's responsibilities to us. By placing an order and purchasing products from this website, the customer agrees to these Terms and Conditions.
This website is dedicated to supplying cosmetics, cosmetic fillers, cosmetic devices, and medical devices sourced from bona fide suppliers authorized to provide such products. All our products are sourced from within the EU.
This website is intended for individuals over the age of 18 who possess a registered company authorized to purchase and trade in such products. We cannot sell to individuals. To make purchases, customers must register and open an account.
Obligations of the User
Customers and visitors to this website are not permitted to copy any part of the website or its content, use trademarks, or engage in actions that impair website functionality. Customers must provide required information, such as company details and addresses. Failure to provide accurate information may result in refusal of services. This site is owned by Forever Young Cosmetics UK Ltd.
Availability of the Site
We cannot guarantee 100% uptime of the website. In the rare event of unavailability, we will not be accountable for any losses incurred by customers, such as unprocessed orders.
Placing Orders and Payment
Customers must register an account and provide accurate details, including name, contact information, and company registration numbers. False declarations will void any orders placed. If incorrect addresses are provided, customers remain liable for the full amount of their purchases, and no refunds will be issued once a parcel has shipped. Orders can be canceled within 24 hours of placement. Payments can be made via bank transfer upon request.
Delivery and Returns
Delivery times are estimates and not guaranteed. Customers are advised to insure their shipments. If insurance is not requested, customers assume responsibility for delivery damages or losses. Insurance fees are non-refundable, and claims must follow the shipping company's guidelines.
Returns must conform to our terms and conditions. Customers requesting a return or refund must contact us at info@foreveryoungdepot.com within 24 hours of receiving their delivery, providing details such as the order date, number, and product information. Products must be returned unused and in original packaging. Refunds are not possible for used or damaged products due to safety and hygiene concerns.
Forever Young Cosmetics UK Ltd is not responsible for the transit conditions of shipped products. Damaged items due to incorrect courier handling will not be refunded. Returned products that fail inspection may be destroyed or returned at the customer's expense.
Shipping Policy
1. Shipping Fee Calculation
Shipping fees are calculated as follows:
- £75 for up to 10 items per order.
- For orders with more than 10 items, an additional fee of £75 is applied for every 10 items (or portion thereof).
The total shipping fee is automatically calculated at checkout and displayed in the order summary for full transparency.
2. Shipping from Multiple Warehouses
We ship from two warehouses: United Kingdom and South Korea.
If an order includes items from both warehouses, shipping fees are calculated separately for each location and combined at checkout.
For example, if an order contains 8 items from the UK and 5 items from South Korea, the shipping cost will be:
- £75 for UK items (1–10 items)
- £75 for South Korea items (1–10 items)
- Total shipping cost: £150
Customers should carefully review the total shipping cost before confirming their order.
3. Shipping Timeframe
99% of orders are shipped within 2 business days!
Due to high demand and our commitment to offering wholesale prices, we reserve the right to ship products within up to 14 business days.
If a specific product cannot be shipped within this timeframe, it will be automatically canceled, and a full refund will be issued on the 15th business day.
4. Separate Shipments
If your order includes items from both the UK and South Korea, they may be shipped separately, meaning you might receive multiple packages at different times.
Card Information Security
We do not retain full bank or credit card details. Payment gateways may store payment information, but this is beyond our responsibility or access.
Complaints and Disputes
To file a complaint, contact us at info@foreveryoungdepot.com within 14 days of shipment or delivery. Disputes should first be settled privately before seeking legal recourse.
Liability
We will make reasonable efforts to comply with delivery instructions but cannot guarantee this. Forever Young Cosmetics UK Ltd is absolved of responsibility once an order has been shipped. Customers must ensure they meet all qualifications and permissions to trade or use purchased products. We are not liable for any issues arising from misuse or lack of knowledge regarding the products.
Events Outside of Our Control (Force Majeure)
Forever Young Cosmetics UK Ltd is not liable for conditions beyond our control that result in harm or loss related to purchases.
Privacy Notice
By using our services, customers agree to the collection, use, sharing, storage, and processing of their personal information.